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Solutions for eCommerce
A successful Web-based business is composed of at least
three mainstays:
- A product that can be securely marketed on
the Internet
- A Web site designed and optimized for
marketing your product
- A flexible and expandable eCommerce system
to process and track sales
SoftwareKey provides answers for each of these marketing
needs. Product
security, software
licensing and Web
site optimization are described extensively elsewhere
on this site. However, no matter how secure you protect
your product, or how well you market it, you can't make
money until you can securely process a transaction through
the Internet. And, having made the transaction, track
the sale and prepare reports to determine your percent
growth and profits. Softwarekey provides secure eCommerce
that is customizable and expandable with Instant
SOLO powered by our SOLO
server.
The process of Web-based eCommerce has grown extensively
over the past five years. There are many off-the-shelf
software systems available that provide basic eCommerce
and limited customizability. These systems require that
you also provide separate systems for software security,
copy protection, licensing management and product eMarketing.
SoftwareKey provides you with an integrated solution
for your eBusiness needs.
Instant SOLO and SOLO eCommerce Features List (Select
title link to view more detail):
eCommerce
- Completely integrated with SoftwareKey Protection PLUS
- Customizable "look and feel" at store and product level
- Agents can easily place orders on a user's behalf
- Agents can easily retrieve unfinished orders
- Dynamically created Product Catalog
- Secure Online Ordering
- Recurring billing and payment plan features
- Order processing
- Online Fulfillment (SOLO server only)
- Payment Gateway Integration
- Basic Fraud Control
- Shopping cart Exit Handler Script for abandoned orders
Customer
Self-Service
- Integrated online user forum
- Support Ticketing System
- Tickets can be opened by agent through Web interface
- Provides searchable Frequently Asked Questions (FAQ) database for
each product
- Allows closed tickets to be turned into FAQs, Known Issues, or
searchable articles in Knowledgebase
- Ticket update and solutions can be automatically eMailed to customer
- Resolved ticket report
- Agents automatically directed to open tickets at log-in
- Emails articles to a friend on public FAQ interface
- FAQ proactively emailed to customer at activation
- Optionally survey customer when agents close tickets
Trial
Marketing
- Requests user information prior to evaluation download
- Customizable User information form with pre- and user-defined fields
- Identify started vs. completed trial installations
- Sends instant thank you for evaluating
- Optionally notifies administrator of downloads
- Optionally sends follow-up eMail near trial expiration
Real-Time
Reports
- All sales
- Online sales
- Sales by agent / user
- Sales by invoice terms
- Sales by hour
- Monthly sales with details
- Pending Shopping Carts
- Declined orders with interface for call center agents
- Licenses by Product
- Licenses sold by Distributor / Affiliate
- ESD downloads
- Trial downloads - by product and Affiliate
- Trial conversion
- Online invoices with invoice line items
- Promotions used / Bundles
- User defined promo codes for sales
- Orders sources (How did you hear of us?)
- Customer purchases - new vs. repeat
- Refund reasons
- Compare units by previous days, weeks, months
- Unshipped orders
- Export sales data in CSV format
Accounting
Integration
- Directly import customer orders into QuickBooks
- Generate settlement reports to compare with bank records
- Assign credit card batch numbers to transactions
- Integrates with transaction lists from Verisign PayFlow Pro and
Payment Connexions for easy transaction comparison
Server
Administration
- Web-Based, accessed anywhere in the world
- Manages entire license database
- Supports multiple SOLO databases on single server
- Multiple users with privileges and notification preferences
- Categorize users in groups
- Export users list with permissions
- Allows multiple companies products and product options
- Purge test transactions
- Displays friendly error message when database is temporarily down
for maintenance
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Customer
Relationship Management
- Easily search for customers by 22 fields
- Add single customers or bulk unregistered customers
- See all history for each customer
- Create a subscribe/unsubscribe eMail mailing list
- Send eMail to mailing list, all customers, customers of a specific
product, etc
- Log all pre- and post-sales requests
- Calculates total telephone chat time per customer
- Mark a logged event for scheduled follow-up
- Search tickets by type or keyword
- Intelligent caller-ID search features - identify before answering
- Integrated refund processing can deactivate a license automatically
- Send triggered emails automatically
Electronic
License Activation and Management
- Instantly activate software protected by Protection PLUS
- Direct TCP/IP means no browsers
- Firewall friendly
- Determine internet connection state
- Behind-the-scene communication hidden from customer
- Logs all customer software activation requests
- Logs all software downloads including version, status, and elapsed
time
- Accepts postings from Automation Client to track usage of application
- Provides license updates to change feature or revoke licenses
- Send or receive full registered user information
- Query Web site for new version availability
- Automatically download / install product updates
- Track trial evaluator information for marketing
- Update or disable licenses remotely
- Post pay-per-use or other usage information
- Allows license "vouchers" for automated activation
- Ability to send customized eMails at software registration and
at activation
Affiliate
Marketing
- Completely integrated Affiliate Program
- New affiliates can sign up and receive linking instructions automatically
- Hits from affiliate links are counted and redirected to a pre-defined
URL
- Affiliate receives commission for orders, even if user does not
purchase immediately
- Affiliate can log in to check sales and hit count
- Affiliate can enable e-mail notification for new orders
- Each Affiliate can be paid a different commission percentage per
product
- Affiliate can offer a discount off of product list price
- Generate report for each affiliate identifying commission due
- Export affiliate list in CSV format
Distributor
Management
- Each distributor can have their own Virtual Storefront
- No need for distributor to stock your product
- Distributor can now offer electronic delivery using your web site
- Each distributor can be paid a different commission
- Distributor can offer a discount off of product list price
- Distributor receives notification for all orders generated by their
web site
- Each distributor can use their own merchant account
- Quickly add bulk license “vouchers” for distributor
to give out
- Generate report for each distributor identifying commission due
- Export distributor list in CSV format
Mail-in
Rebate Engine
- Apply for mail-in rebate online after purchase
- Log-in to check status of rebate
- Substitute a special offer in lieu of rebate dollars
- Agent processing module for accepting / rejecting rebates
- Exports file for QuickBooks to print eligible checks
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These features and more are available through Protection
PLUS with Instant
SOLO or SOLO
server.
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