eCommerce

• Completely integrated with SoftwareKey Protection PLUS
• Customizable "look and feel" at store and product level
• Agents can easily place orders on a user's behalf
• Agents can easily retrieve unfinished orders
• Dynamically created Product Catalog
• Secure Online Ordering
• Recurring billing and payment plan features
• Order processing
• Online Fulfillment (SOLO server only)
• Payment Gateway Integration
• Basic Fraud Control
• Shopping cart Exit Handler Script for abandoned orders

Customer Self-Service

• Integrated online user forum
• Support Ticketing System
• Tickets can be opened by agent through Web interface
• Provides searchable Frequently Asked Questions (FAQ) database for each product
• Allows closed tickets to be turned into FAQs, Known Issues, or searchable articles in Knowledgebase
• Ticket update and solutions can be automatically eMailed to customer
• Resolved ticket report
• Agents automatically directed to open tickets at log-in
• Emails articles to a friend on public FAQ interface
• FAQ proactively emailed to customer at activation
• Optionally survey customer when agents close tickets

Trial Marketing

• Requests user information prior to evaluation download
• Customizable User information form with pre- and user-defined fields
• Identify started vs. completed trial installations
• Sends instant thank you for evaluating
• Optionally notifies administrator of downloads
• Optionally sends follow-up eMail near trial expiration

Real-Time Reports

• All sales
• Online sales
• Sales by agent / user
• Sales by invoice terms
• Sales by hour
• Monthly sales with details
• Pending Shopping Carts
• Declined orders with interface for call center agents
• Licenses by Product
• Licenses sold by Distributor / Affiliate
• ESD downloads
• Trial downloads - by product and Affiliate
• Trial conversion
• Online invoices with invoice line items
• Promotions used / Bundles
• User defined promo codes for sales
• Orders sources (How did you hear of us?)
• Customer purchases - new vs. repeat
• Refund reasons
• Compare units by previous days, weeks, months
• Unshipped orders
• Export sales data in CSV format

Accounting Integration

• Directly import customer orders into QuickBooks
• Generate settlement reports to compare with bank records
• Assign credit card batch numbers to transactions
• Integrates with transaction lists from Verisign PayFlow Pro and Payment Connexions for easy transaction comparison

Server Administration

• Web-Based, accessed anywhere in the world
• Manages entire license database
• Supports multiple SOLO databases on single server
• Multiple users with privileges and notification preferences
• Categorize users in groups
• Export users list with permissions
• Allows multiple companies products and product options
• Purge test transactions
• Displays friendly error message when database is temporarily down for maintenance

Customer Relationship Management

• Easily search for customers by 22 fields
• Add single customers or bulk unregistered customers
• See all history for each customer
• Create a subscribe/unsubscribe eMail mailing list
• Send eMail to mailing list, all customers, customers of a specific product, etc
• Log all pre- and post-sales requests
• Calculates total telephone chat time per customer
• Mark a logged event for scheduled follow-up
• Search tickets by type or keyword
• Intelligent caller-ID search features - identify before answering
• Integrated refund processing can deactivate a license automatically
• Send triggered emails automatically

Electronic License Activation and Management

• Instantly activate software protected by Protection PLUS
• Direct TCP/IP means no browsers
• Firewall friendly
• Determine internet connection state
• Behind-the-scene communication hidden from customer
• Logs all customer software activation requests
• Logs all software downloads including version, status, and elapsed time
• Accepts postings from Automation Client to track usage of application
• Provides license updates to change feature or revoke licenses
• Send or receive full registered user information
• Query Web site for new version availability
• Automatically download / install product updates
• Track trial evaluator information for marketing
• Update or disable licenses remotely
• Post pay-per-use or other usage information
• Allows license "vouchers" for automated activation
• Ability to send customized eMails at software registration and at activation

Affiliate Marketing

• Completely integrated Affiliate Program
• New affiliates can sign up and receive linking instructions automatically
• Hits from affiliate links are counted and redirected to a pre-defined URL
• Affiliate receives commission for orders, even if user does not purchase immediately
• Affiliate can log in to check sales and hit count
• Affiliate can enable e-mail notification for new orders
• Each Affiliate can be paid a different commission percentage per product
• Affiliate can offer a discount off of product list price
• Generate report for each affiliate identifying commission due
• Export affiliate list in CSV format

Distributor Management

• Each distributor can have their own Virtual Storefront
• No need for distributor to stock your product
• Distributor can now offer electronic delivery using your web site
• Each distributor can be paid a different commission
• Distributor can offer a discount off of product list price
• Distributor receives notification for all orders generated by their web site
• Each distributor can use their own merchant account
• Quickly add bulk license “vouchers” for distributor to give out
• Generate report for each distributor identifying commission due
• Export distributor list in CSV format

• Apply for mail-in rebate online after purchase
• Log-in to check status of rebate
• Substitute a special offer in lieu of rebate dollars
• Agent processing module for accepting / rejecting rebates
• Exports file for QuickBooks to print eligible checks