SoftwareKey Support Policy

Last Updated:  February 20, 2018

Team SoftwareKey is famous for customer service, as echoed in multiple testimonials and success stories.  For the first time in our long history, we are implementing some new policies - including this Support Policy - as these guidelines will allow us to continue to facilitate the best possible experience for all prospects and customers.

Prospective as well as ongoing SoftwareKey customers have a range of questions and support needs, and we like to give everyone the help they need.

Team SoftwareKey is famous for customer service, as echoed in multiple testimonials and success stories.  For the first time in our long history, we are implementing some new policies - including this Support Policy - as these guidelines will allow us to continue to facilitate the best possible experience for all prospects and customers.

Prospective as well as ongoing SoftwareKey customers have a range of questions and support needs, and we like to give everyone the help they need.

Wherever you are in your search for licensing solutions or related implementation, this Support Policy will help you understand how we provide help and guidance that directly meet your special situation​.   We love working with customers to find the right solution!

To give you an idea of our adaptability, below is a partial list highlighting the different types of customers we work with:

  • Solo entrepreneurs to Fortune 500 companies
  • Startup companies with limited funds to established companies with large development budgets
  • Companies that need licensing guidance to those who know exactly what they want to do
  • Simple licensing projects that can benefit from one of our wizard-based licensing tools to complex requirements that can take advantage of the powerful / flexible SDK for near-limitless licensing capability
  • Project managers overseeing a contracted or offshore development team to an experienced in-house development team

We try to keep our pricing low by offering several self-service options that allow you to experience SoftwareKey’s systems through online tutorials, webinars, online knowledgebase, and free trials including sample applications that you can compile and run.

While a lot can be done with our standard out-of-the-box functionality, there are endless ways to customize our products, as well as our services.

The SoftwareKey System is not the cheapest licensing solution, nor is it the most expensive:

  • Many enjoy the fact that our team does not base pricing on your company's annual revenues. We don't care how deep your pockets go!
  • We allow customers to select their desired support experience with us, by choosing between Standard and Premium support, with an additional menu of several hourly and fixed-cost paid professional service offerings.

In order to best serve all our customers, we adhere strictly to the terms of this policy, without exception.

​​What is Included in SoftwareKey Standard Support?

​​Bonus feature of Standard Support - Free Consultation!

​​What is SoftwareKey Premium Support?

 Questions to Ask When Considering SoftwareKey Premium Support

​What Are the Benefits of Using SoftwareKey Premium Support?

​What is Included in SoftwareKey Premium Support?

​What is the Fee for SoftwareKey Premium Support?

​What ​Do ​Customers ​Say ​About the SoftwareKey ​Professional ​Services?

​I wanted help with licensing and distributing my recently-finished software, and I didn't know where to start. The SoftwareKey jump start program helped me quickly finalize the licensing and set up my online store. The friendly, knowledgeable consultant directed me through the entire process and knew exactly how to help me accomplish my goals.

Medhat Khalil


Technical Director, Compudraulic LLC

We’ve been using the SoftwareKey System for several years to enable our product licensing. In addition, we’ve engaged SoftwareKey consulting services on multiple special projects. They’ve acted as part of our development team to extend their standard SoftwareKey System functionality, create custom interfaces, design scalable deployments and expand their database to store sales data. I would use SoftwareKey consulting services again because their level of commitment, their technical knowledge and the quality of their deliverables represent a best-value solution that I can deploy with confidence.

Nancy Canty
VP of Product Management, Blue Ridge Networks, Inc.​

​See ​what other people have to say about our ​customer service, by checking out the many ​testimonials and success stories.