SoftwareKey works with a wide range of businesses, budgets, licensing requirements, and staff skill levels. Frequently, we find that customers underestimate the level of detail involved in successfully launching and maintaining a licensed application throughout its lifetime.
Consider What You Don't Know
When it comes to software licensing, as with so many things in this world, often you don’t know what you don’t know.
The correct implementation of licensing is essential to the smooth operation of your software product. By opting for the most professional and secure implementation and design, you can be confident that your investment will lead to profits.
Do It Yourself Approach Works Well With Simple Licensing
Most customers who have simple licensing requirements, or those who have senior-level staff with licensing experience, can implement the SoftwareKey System inside of their software using our Do It Yourself approach. And you can always contact us if you get stuck: we’re happy to answer simple questions under our Standard Support plan.
Consider These Risks with Do It Yourself Approach
BUT, remember that there can definitely be risks if you choose the Do It Yourself approach, especially if your staff is new to software licensing technology:
- Trying to bring together multiple different licensing models in the same application can create inter-dependencies that are easy to miss or not realize until it is too late. What may seem simple can become complex very quickly.
- Responses to questions posted to our Standard Support staff will come from one of the many skilled people on our team. However, on this level you do not benefit from a central project manager who understands your licensing goals in detail. And unfortunately, answering questions in piecemeal bites without understanding your overall goals is possibly going to result in extra time being spent by all parties involved.
- You don't want to be surprised if a flaw in your implementation is discovered after the software is released. Patching security or implementation flaws on released software can sometimes involve significant time and money, and may even generate customer dissatisfaction.
- Finally, even during normal operations, licensing flaws can sometimes open up exploitable holes that could allow customers or hackers to steal your software more easily.
They Put in Overtime to Help Us with a Critical Issue
SoftwareKey has been an important part of our business in terms of securing our intellectual property with their software protection and allowing us to implement a pay as you use business model which is a first in our industry. Their support is always responsive and when we recently had a critical issue that was preventing the release of our latest version of software, they worked over many hours to track down the problems and solve it. This was a great relief and allowed us to ship our product and keep the sales coming in.
World Class Customer Support and Proven Operational Excellence
SoftwareKey has world-class customer support and proven operational excellence. They work hard to ensure complete satisfaction with every order. What convinced us was the complete array of features of SOLO Server along with their tremendous customer support that is essential to maintaining your business.
A++++ Support from SoftwareKey
A++++ support from SoftwareKey! First your software is easy to use and flexible enough to accommodate new and legacy products. More importantly, your support team is phenomenal. The dedication you showed to solving our unique situation was more than just appreciated, it was praised. The ultimate result was a flawless installation and activation by our customers ... a definite tribute to SoftwareKey.
Quality product - easy to use
SoftwareKey has provided IDM a 21st century software license solution that is on par with any major publisher we know of... that includes quality and excellent customer service and support. Easy to register, extensible to multi-platforms, and easy for our users to stay current!
The Jump Start Service Was Great and Helped Me Relax and Sort Things Out
We are a new startup business and will initially be selling software to the construction industry and providing consulting services.
What I really like about the SoftwareKey System is that it's quick to setup, provides full automation when using SOLO Server for customers to download and activate software instantly and it will also integrate with FastSpring for payments.
We are in the process of launching our first product. I went with the SoftwareKey System as the system looked relatively easy to implement and the fact that the client can purchase, download and activate automatically without me having to deal with that side of things is a great time saver.
I researched a lot of different products and kept coming back to SoftwareKey for the below reasons. They have a large amount of online information including online tutorials, webinars and tips, etc. which is great. As I am totally new to the licensing of software, one massive thing for me was good customer support for which I have only read good reviews about in regards to SoftwareKey. I also found their pricing to be very reasonable - especially important to me was that I did not want to be paying out huge amounts for the software automation for downloading and activating the software. This was important to me as a new start up company and not having massive cash reserves to rely on until the product gets some traction.
I used the Jump Start Service a few nights ago to make sure I was doing things correctly etc. Dan from SoftwareKey was who I dealt with and I have got to say he was great - relaxed and helped me sort things out - no worries. So yes the customer service is great. I would not hesitate for a second in recommending SoftwareKey.
Expert, Timely Support Even with 13H Time Difference
The most impressive feature of SoftwareKey is the quality and expertise of its support. As an Australian business, email was the common interaction. All questions were answered in a timely, respectful, expert and comprehensible manner whether simple or complex. As educators, these were qualities we most notice and most value.
We Made the Correct Choice with SoftwareKey
We have been impressed with both products and services by SoftwareKey. First and foremost, it works and when we need help we get it. Dependability is second to none - of any product I have used in the last 3 decades. They are receptive to constructive criticism, and are always honest in their approach.
SoftwareKey created a custom report for us, which allows us to view our licensing base - and what version they are on - in the blink of an eye, helping us support our customers better.
We made the correct choice when we made the decision to use their technology.
Best IT Support by a Country Mile
Every time I raise a ticket with SoftwareKey, it gets dealt with promptly and with insight. Your team should be congratulated on such a consistently good performance. TRUST me, I deal with a number of IT support sites and yours is the best by a country mile.
SoftwareKey Continues to Exceed My Expectations
We've been using SoftwareKey since 2005. They have been essential to our ability to license our software, and they haven't had any issues keeping up with our growth. SoftwareKey has been incredibly responsive with my needs and requests for features. Their support is also very proactive with issues I didn't even know I needed to fix. I can't recommend them enough when it comes to a product licensing. They are there whenever we need them, and they also continue to exceed my expectations when it comes to our company's needs.
Brilliant!
Thank you! I'd also simply like to say you guys have been amazing, I've sent multiple tickets the past few weeks and the promptness and fullness of your replies has been brilliant!