SoftwareKey works with a wide range of businesses, budgets, licensing requirements, and staff skill levels. Frequently, we find that customers underestimate the level of detail involved in successfully launching and maintaining a licensed application throughout its lifetime.
Consider What You Don't Know
When it comes to software licensing, as with so many things in this world, often you don’t know what you don’t know.
The correct implementation of licensing is essential to the smooth operation of your software product. By opting for the most professional and secure implementation and design, you can be confident that your investment will lead to profits.
Do It Yourself Approach Works Well With Simple Licensing
Most customers who have simple licensing requirements, or those who have senior-level staff with licensing experience, can implement the SoftwareKey System inside of their software using our Do It Yourself approach. And you can always contact us if you get stuck: we’re happy to answer simple questions under our Standard Support plan.
Consider These Risks with Do It Yourself Approach
BUT, remember that there can definitely be risks if you choose the Do It Yourself approach, especially if your staff is new to software licensing technology:
- Trying to bring together multiple different licensing models in the same application can create inter-dependencies that are easy to miss or not realize until it is too late. What may seem simple can become complex very quickly.
- Responses to questions posted to our Standard Support staff will come from one of the many skilled people on our team. However, on this level you do not benefit from a central project manager who understands your licensing goals in detail. And unfortunately, answering questions in piecemeal bites without understanding your overall goals is possibly going to result in extra time being spent by all parties involved.
- You don't want to be surprised if a flaw in your implementation is discovered after the software is released. Patching security or implementation flaws on released software can sometimes involve significant time and money, and may even generate customer dissatisfaction.
- Finally, even during normal operations, licensing flaws can sometimes open up exploitable holes that could allow customers or hackers to steal your software more easily.
World Class Customer Support and Proven Operational Excellence
SoftwareKey has world-class customer support and proven operational excellence. They work hard to ensure complete satisfaction with every order. What convinced us was the complete array of features of SOLO Server along with their tremendous customer support that is essential to maintaining your business.
The Best Investment I Have Ever Made for My Business
I just want to thank you SoftwareKey for the # 1 greatest product and customer service that you have supplied me with for the past nine years. My business could not operate without you and you take so much of the work load out of my business that you could not even imagine. SoftwareKey is like having your very own special department for your own business. SoftwareKey has the # 1 greatest one-on-one customer support that you could ever ask for. I know SoftwareKey has been the best investment I have ever made for my business and I look forward to many more years of doing business with you. Keep up the great work and as always I look forward to seeing what new feature you have for us coming in the future.
Excellent Service
I would like to thank the SoftwareKey team for the excellent service we received during the past years. I won’t hesitate to recommend your services to others!
Fantastic Solutions Provider Who Will Bend Over Backwards to Help
We have been able to provide entitlement management and software protection capabilities to two new .NET software products we are in the process of launching. The SoftwareKey team really puts their customers first and responds very quickly and effectively to support queries raised. Their software is also well designed and powerfully featured.
I recommend that you take advantage of their fantastic support.
Support is Excellent - They Genuinely Want to Help
Based on my experience, I would definitely recommend The SoftwareKey System, especially as the cost is very reasonable. From an integration viewpoint, this was straight-forward, starting from the supplied SDK, and modifying to suit. There is a lot of flexibility in the system, meaning we can consider feature-unlocking based on license type sold, while shipping one executable. That's a big win. Support is excellent ... these guys understand what support really is. They genuinely want to help.
The Jump Start Service Was Great and Helped Me Relax and Sort Things Out
We are a new startup business and will initially be selling software to the construction industry and providing consulting services.
What I really like about the SoftwareKey System is that it's quick to setup, provides full automation when using SOLO Server for customers to download and activate software instantly and it will also integrate with FastSpring for payments.
We are in the process of launching our first product. I went with the SoftwareKey System as the system looked relatively easy to implement and the fact that the client can purchase, download and activate automatically without me having to deal with that side of things is a great time saver.
I researched a lot of different products and kept coming back to SoftwareKey for the below reasons. They have a large amount of online information including online tutorials, webinars and tips, etc. which is great. As I am totally new to the licensing of software, one massive thing for me was good customer support for which I have only read good reviews about in regards to SoftwareKey. I also found their pricing to be very reasonable - especially important to me was that I did not want to be paying out huge amounts for the software automation for downloading and activating the software. This was important to me as a new start up company and not having massive cash reserves to rely on until the product gets some traction.
I used the Jump Start Service a few nights ago to make sure I was doing things correctly etc. Dan from SoftwareKey was who I dealt with and I have got to say he was great - relaxed and helped me sort things out - no worries. So yes the customer service is great. I would not hesitate for a second in recommending SoftwareKey.
We Made the Correct Choice with SoftwareKey
We have been impressed with both products and services by SoftwareKey. First and foremost, it works and when we need help we get it. Dependability is second to none - of any product I have used in the last 3 decades. They are receptive to constructive criticism, and are always honest in their approach.
SoftwareKey created a custom report for us, which allows us to view our licensing base - and what version they are on - in the blink of an eye, helping us support our customers better.
We made the correct choice when we made the decision to use their technology.
I Feel Like an Important Customer, Not Just Another Number
Customer service was absolutely the most important feature I was looking for. I knew that whichever licensing solution I selected, I would be partnered with that company for a long time! Tanner and the team at SoftwareKey were awesome. I used two hours of Jump Start services to get everything up and running, and a third hour to review everything and to make some tweaks to my licensing strategy. Now I am up and running and couldn't be happier! And I know that the SoftwareKey team is just an email away to answer any of my questions as they come up. SoftwareKey offers a complete licensing solution that is easy to implement. And if you are a coder that is not familiar with licensing, they offer great customer care to get you up and running.
In my opinion, what separates SoftwareKey from other licensing solutions is the customer care. They are very responsive to emails and they offer an excellent Jump Start service to get you up and running. They want my business and they are willing to work with me and support me to keep it. I feel like an important customer with SoftwareKey, not just another number. Not to mention that the licensing solution is great as well!
Reliable service & support
Your folks are very responsive... When we do need support, it’s always there. I’ve had really great responses from your technical folks, where they know what’s going on. They’re willing to take the time to simulate your customer’s problems. In seven years, I’ve contacted them maybe ten times total for minor things, never a failure or a crash.
SoftwareKey's service and support are truly first rate.
My company, ExhibitView Solutions, LLC, has been using the SoftwareKey System for over a year now. We used to use a very developer-intensive system for our licensing. So, when we decided to launch a completely-revamped product, I knew I needed to simplify the licensing process. After searching online, my first phone call to SoftwareKey was to discuss how their system works. I was impressed that I never felt any pressure to end the conversation during that rather long phone call. My developers were able to implement the system in under one hour after I set up a short paid one-on-one tutorial with the SoftwareKey staff.
After the initial product launch, we implemented the system into all of our 3 products. I could not be happier. I would be happy to speak with anyone about my experience and would also encourage any other software company or entrepreneur to investigate SoftwareKey. The service and support are truly first rate, and I have certainly received a great value for my money.