SoftwareKey works with a wide range of businesses, budgets, licensing requirements, and staff skill levels. Frequently, we find that customers underestimate the level of detail involved in successfully launching and maintaining a licensed application throughout its lifetime.
Consider What You Don't Know
When it comes to software licensing, as with so many things in this world, often you don’t know what you don’t know.
The correct implementation of licensing is essential to the smooth operation of your software product. By opting for the most professional and secure implementation and design, you can be confident that your investment will lead to profits.
Do It Yourself Approach Works Well With Simple Licensing
Most customers who have simple licensing requirements, or those who have senior-level staff with licensing experience, can implement the SoftwareKey System inside of their software using our Do It Yourself approach. And you can always contact us if you get stuck: we’re happy to answer simple questions under our Standard Support plan.
Consider These Risks with Do It Yourself Approach
BUT, remember that there can definitely be risks if you choose the Do It Yourself approach, especially if your staff is new to software licensing technology:
- Trying to bring together multiple different licensing models in the same application can create inter-dependencies that are easy to miss or not realize until it is too late. What may seem simple can become complex very quickly.
- Responses to questions posted to our Standard Support staff will come from one of the many skilled people on our team. However, on this level you do not benefit from a central project manager who understands your licensing goals in detail. And unfortunately, answering questions in piecemeal bites without understanding your overall goals is possibly going to result in extra time being spent by all parties involved.
- You don't want to be surprised if a flaw in your implementation is discovered after the software is released. Patching security or implementation flaws on released software can sometimes involve significant time and money, and may even generate customer dissatisfaction.
- Finally, even during normal operations, licensing flaws can sometimes open up exploitable holes that could allow customers or hackers to steal your software more easily.
Excellent Service
I would like to thank the SoftwareKey team for the excellent service we received during the past years. I won’t hesitate to recommend your services to others!
Customized Integration We Couldn't Find Anywhere Else
We used to have a very cumbersome, manual process for distributing our software licenses. After trying unsuccessfully to find a suitable solution with other licensing providers, we worked with SoftwareKey to fully-automate a customized connection to our Customer Relationship Management System. Now through a simple process in our CRM, customers are immediately notified of their license credentials and can activate 24 hours a day!
The SoftwareKey team is great! They provided a robust and professional solution and their support was fantastic - I wouldn't hesitate to recommend them.
Reliable service & support
Your folks are very responsive... When we do need support, it’s always there. I’ve had really great responses from your technical folks, where they know what’s going on. They’re willing to take the time to simulate your customer’s problems. In seven years, I’ve contacted them maybe ten times total for minor things, never a failure or a crash.
World Class Customer Support and Proven Operational Excellence
SoftwareKey has world-class customer support and proven operational excellence. They work hard to ensure complete satisfaction with every order. What convinced us was the complete array of features of SOLO Server along with their tremendous customer support that is essential to maintaining your business.
Flexible and Stable for Thousands of Users
We have used Protection PLUS for many years with thousands of users, and it has been a very flexible and stable product. We recently encountered an issue requiring FIPS-compliance in our software in order to participate with some US government contracts. We contacted SoftwareKey support to inquire about a FIPS-compliant version of Protection PLUS. Even though it required a special build of their library, they researched the issue and provided a solution very quickly. This was a big deal for us to support some large companies evaluating our product.
A++++ Support from SoftwareKey
A++++ support from SoftwareKey! First your software is easy to use and flexible enough to accommodate new and legacy products. More importantly, your support team is phenomenal. The dedication you showed to solving our unique situation was more than just appreciated, it was praised. The ultimate result was a flawless installation and activation by our customers ... a definite tribute to SoftwareKey.
Best IT Support by a Country Mile
Every time I raise a ticket with SoftwareKey, it gets dealt with promptly and with insight. Your team should be congratulated on such a consistently good performance. TRUST me, I deal with a number of IT support sites and yours is the best by a country mile.
Simplified Product with Excellent Support
When it comes to streamline the customized licensing, the SoftwareKey System is your best bet. The SDK is easy to implement and doesn't take long to customize according to our needs.
Their incredible support and commitment helped us deliver licenses to our clients and distributors across the globe with the least efforts. In fact, using the Professional Services support option, they helped us with advanced licensing customization to solve some specific needs that we had.
SoftwareKey support is second to none
I would certainly recommend the SoftwareKey System to others on the basis that SoftwareKey support is second to none. Allowing for the time difference, every e-mail I have sent – and there have been quite few – has always been answered straight away with good sound advice. Other suppliers I have dealt with sometimes take days to respond to a support call. Each support analyst is very familiar with their product and provides excellent, precise support.
SoftwareKey Was a Good Decision for Us
SoftwareKey was able to help us address a business need in a quick and professional manner. They have consistently shown us how flexible and helpful their staff is. We took the selection of a vendor very seriously and the decision has proven to be a good one.