SoftwareKey works with a wide range of businesses, budgets, licensing requirements, and staff skill levels. Frequently, we find that customers underestimate the level of detail involved in successfully launching and maintaining a licensed application throughout its lifetime.
Consider What You Don't Know
When it comes to software licensing, as with so many things in this world, often you don’t know what you don’t know.
The correct implementation of licensing is essential to the smooth operation of your software product. By opting for the most professional and secure implementation and design, you can be confident that your investment will lead to profits.
Do It Yourself Approach Works Well With Simple Licensing
Most customers who have simple licensing requirements, or those who have senior-level staff with licensing experience, can implement the SoftwareKey System inside of their software using our Do It Yourself approach. And you can always contact us if you get stuck: we’re happy to answer simple questions under our Standard Support plan.
Consider These Risks with Do It Yourself Approach
BUT, remember that there can definitely be risks if you choose the Do It Yourself approach, especially if your staff is new to software licensing technology:
- Trying to bring together multiple different licensing models in the same application can create inter-dependencies that are easy to miss or not realize until it is too late. What may seem simple can become complex very quickly.
- Responses to questions posted to our Standard Support staff will come from one of the many skilled people on our team. However, on this level you do not benefit from a central project manager who understands your licensing goals in detail. And unfortunately, answering questions in piecemeal bites without understanding your overall goals is possibly going to result in extra time being spent by all parties involved.
- You don't want to be surprised if a flaw in your implementation is discovered after the software is released. Patching security or implementation flaws on released software can sometimes involve significant time and money, and may even generate customer dissatisfaction.
- Finally, even during normal operations, licensing flaws can sometimes open up exploitable holes that could allow customers or hackers to steal your software more easily.
Stellar Customer Support
Team SoftwareKey provides stellar customer support, which is fast and efficient.
The SoftwareKey System is the complete package!
I wanted to make sure that everything was set up right, and that required more than your standard support. I was willing to pay for additional help, so I signed up for the Jump Start program.
Team SoftwareKey worked with me to get it scheduled, because my schedule has been so tight. And they were thorough. They went through all the settings and checked under the hood for me, making sure we had everything set up right.
Big Value that delivers!
We spent a lot of time integrating the SoftwareKey platform with our platform, that was a really big value add that delivers productivity and value to our development community by having tight integration with our tools. Being able to work together [with SoftwareKey] like that enabled us to bring this additional value that would not have been possible otherwise.
A Powerful and Flexible Solution with Very Good Customer Service
We use Protection PLUS 5 Native along with Instant SOLO server. It's a powerful, flexible solution that gives us a lot of choice in how we would like our licenses to work, and it extends easily to a complete e-commerce solution. It's a good solution with very good customer service.
I have contacted SoftwareKey support on a broad range of issues from licensing ideas to technical Protection PLUS 5 programming problems. They always respond rapidly and knowledgeably. I have never had a box-ticking or tunnel-vision experience with them. There's a clear impression of involvement and commitment.
World Class Customer Support and Proven Operational Excellence
SoftwareKey has world-class customer support and proven operational excellence. They work hard to ensure complete satisfaction with every order. What convinced us was the complete array of features of SOLO Server along with their tremendous customer support that is essential to maintaining your business.
Expert, Timely Support Even with 13H Time Difference
The most impressive feature of SoftwareKey is the quality and expertise of its support. As an Australian business, email was the common interaction. All questions were answered in a timely, respectful, expert and comprehensible manner whether simple or complex. As educators, these were qualities we most notice and most value.
Support like this is hard to find.
Over my 25 years, of all the companies I have encountered, Mike and his team rank in the top five in customer support, responsiveness and help. I suppose in this day in age that is probably the highest commendation that I can give Mike and his team.
Reliable service & support
Your folks are very responsive... When we do need support, it’s always there. I’ve had really great responses from your technical folks, where they know what’s going on. They’re willing to take the time to simulate your customer’s problems. In seven years, I’ve contacted them maybe ten times total for minor things, never a failure or a crash.
SoftwareKey's service and support are truly first rate.
My company, ExhibitView Solutions, LLC, has been using the SoftwareKey System for over a year now. We used to use a very developer-intensive system for our licensing. So, when we decided to launch a completely-revamped product, I knew I needed to simplify the licensing process. After searching online, my first phone call to SoftwareKey was to discuss how their system works. I was impressed that I never felt any pressure to end the conversation during that rather long phone call. My developers were able to implement the system in under one hour after I set up a short paid one-on-one tutorial with the SoftwareKey staff.
After the initial product launch, we implemented the system into all of our 3 products. I could not be happier. I would be happy to speak with anyone about my experience and would also encourage any other software company or entrepreneur to investigate SoftwareKey. The service and support are truly first rate, and I have certainly received a great value for my money.
Customized Integration We Couldn't Find Anywhere Else
We used to have a very cumbersome, manual process for distributing our software licenses. After trying unsuccessfully to find a suitable solution with other licensing providers, we worked with SoftwareKey to fully-automate a customized connection to our Customer Relationship Management System. Now through a simple process in our CRM, customers are immediately notified of their license credentials and can activate 24 hours a day!
The SoftwareKey team is great! They provided a robust and professional solution and their support was fantastic - I wouldn't hesitate to recommend them.