SoftwareKey works with a wide range of businesses, budgets, licensing requirements, and staff skill levels. Frequently, we find that customers underestimate the level of detail involved in successfully launching and maintaining a licensed application throughout its lifetime.
Consider What You Don't Know
When it comes to software licensing, as with so many things in this world, often you don’t know what you don’t know.
The correct implementation of licensing is essential to the smooth operation of your software product. By opting for the most professional and secure implementation and design, you can be confident that your investment will lead to profits.
Do It Yourself Approach Works Well With Simple Licensing
Most customers who have simple licensing requirements, or those who have senior-level staff with licensing experience, can implement the SoftwareKey System inside of their software using our Do It Yourself approach. And you can always contact us if you get stuck: we’re happy to answer simple questions under our Standard Support plan.
Consider These Risks with Do It Yourself Approach
BUT, remember that there can definitely be risks if you choose the Do It Yourself approach, especially if your staff is new to software licensing technology:
- Trying to bring together multiple different licensing models in the same application can create inter-dependencies that are easy to miss or not realize until it is too late. What may seem simple can become complex very quickly.
- Responses to questions posted to our Standard Support staff will come from one of the many skilled people on our team. However, on this level you do not benefit from a central project manager who understands your licensing goals in detail. And unfortunately, answering questions in piecemeal bites without understanding your overall goals is possibly going to result in extra time being spent by all parties involved.
- You don't want to be surprised if a flaw in your implementation is discovered after the software is released. Patching security or implementation flaws on released software can sometimes involve significant time and money, and may even generate customer dissatisfaction.
- Finally, even during normal operations, licensing flaws can sometimes open up exploitable holes that could allow customers or hackers to steal your software more easily.
They Always Help Me with a Prompt, Cheerful, and Very Easy to Understand Response
We have been using SOLO Server along with Protection PLUS 4 SDK for several years. We recently upgraded to Protection PLUS 5 SDK, and the SoftwareKey support team has helped make the transition a success. With our software release date quickly approaching, things began to become a bit hectic and I had some urgent questions that needed answers. SoftwareKey support promptly supplied me with more than ample documentation, and got me on the right path to resolving my issue that night before the start of the next business day. No matter how simple (or dumb) of a question I have, they always help me towards a resolution with a prompt, cheerful, and very easy to understand response.
The SoftwareKey Team is Always Committed to Our Success
We've been using the SoftwareKey System for several years. We engaged SoftwareKey as part of our development team to extend their standard system functionality to meet new requirements as well as design a scalable hosting platform. This project was a major success, and we were impressed with the depth and breadth of their team's technical abilities.
We later used SoftwareKey to create a subscription version of our product and provide a deep integration with our ecommerce system. They defined an elegant solution, completed their tasks quickly, and provided clear documentation. The SoftwareKey team was committed to the success of each project, leading to smooth product launches.
Flexible and Stable for Thousands of Users
We have used Protection PLUS for many years with thousands of users, and it has been a very flexible and stable product. We recently encountered an issue requiring FIPS-compliance in our software in order to participate with some US government contracts. We contacted SoftwareKey support to inquire about a FIPS-compliant version of Protection PLUS. Even though it required a special build of their library, they researched the issue and provided a solution very quickly. This was a big deal for us to support some large companies evaluating our product.
SoftwareKey support is second to none
I would certainly recommend the SoftwareKey System to others on the basis that SoftwareKey support is second to none. Allowing for the time difference, every e-mail I have sent – and there have been quite few – has always been answered straight away with good sound advice. Other suppliers I have dealt with sometimes take days to respond to a support call. Each support analyst is very familiar with their product and provides excellent, precise support.
The Best Investment I Have Ever Made for My Business
I just want to thank you SoftwareKey for the # 1 greatest product and customer service that you have supplied me with for the past nine years. My business could not operate without you and you take so much of the work load out of my business that you could not even imagine. SoftwareKey is like having your very own special department for your own business. SoftwareKey has the # 1 greatest one-on-one customer support that you could ever ask for. I know SoftwareKey has been the best investment I have ever made for my business and I look forward to many more years of doing business with you. Keep up the great work and as always I look forward to seeing what new feature you have for us coming in the future.
Invaluable Customer Support!
I wrote a custom software dialog that gives our user the ability to evaluate our software or activate it, which is an advanced application that requires API calls and custom modifications to the license to activate both licenses. The SoftwareKey API has lots of options, so I worked with Tanner to activate their software and another licensed feature needed for our custom software licensing use case. Tanner's knowledge and support was invaluable throughout the process. I don't believe I would have been able to accomplish this task in an efficient manner without him.
Affordable Licensing Solution and a Great Support Team
The SoftwareKey team was willing to work with us on a couple of custom needs we had and provided great support for our licensing needs for 6+ years. We were able to go to market with confidence, knowing that our software would be protected against piracy.
Quality product - easy to use
SoftwareKey has provided IDM a 21st century software license solution that is on par with any major publisher we know of... that includes quality and excellent customer service and support. Easy to register, extensible to multi-platforms, and easy for our users to stay current!
Best IT Support by a Country Mile
Every time I raise a ticket with SoftwareKey, it gets dealt with promptly and with insight. Your team should be congratulated on such a consistently good performance. TRUST me, I deal with a number of IT support sites and yours is the best by a country mile.
Above and Beyond the Typical Level of Support
I just wanted to take the time to write this email and indicate my high level of satisfaction with the support that your team has provided throughout the trial, purchase, and setup of your software products. The support team is friendly, listens to my questions, knows your products inside and out, and conduct themselves in a manner that is highly conducive to simply getting things done. It is quite clear that they go above and beyond the typical level of support that is expected, and I hope that it is well-recognized that this is essential to procuring new business and referrals.