SoftwareKey works with a wide range of businesses, budgets, licensing requirements, and staff skill levels. Frequently, we find that customers underestimate the level of detail involved in successfully launching and maintaining a licensed application throughout its lifetime.
Consider What You Don't Know
When it comes to software licensing, as with so many things in this world, often you don’t know what you don’t know.
The correct implementation of licensing is essential to the smooth operation of your software product. By opting for the most professional and secure implementation and design, you can be confident that your investment will lead to profits.
Do It Yourself Approach Works Well With Simple Licensing
Most customers who have simple licensing requirements, or those who have senior-level staff with licensing experience, can implement the SoftwareKey System inside of their software using our Do It Yourself approach. And you can always contact us if you get stuck: we’re happy to answer simple questions under our Standard Support plan.
Consider These Risks with Do It Yourself Approach
BUT, remember that there can definitely be risks if you choose the Do It Yourself approach, especially if your staff is new to software licensing technology:
- Trying to bring together multiple different licensing models in the same application can create inter-dependencies that are easy to miss or not realize until it is too late. What may seem simple can become complex very quickly.
- Responses to questions posted to our Standard Support staff will come from one of the many skilled people on our team. However, on this level you do not benefit from a central project manager who understands your licensing goals in detail. And unfortunately, answering questions in piecemeal bites without understanding your overall goals is possibly going to result in extra time being spent by all parties involved.
- You don't want to be surprised if a flaw in your implementation is discovered after the software is released. Patching security or implementation flaws on released software can sometimes involve significant time and money, and may even generate customer dissatisfaction.
- Finally, even during normal operations, licensing flaws can sometimes open up exploitable holes that could allow customers or hackers to steal your software more easily.
Confident in SoftwareKey's Products and Developer Team Competency
We are very pleased with the SoftwareKey team's dedication and professionalism in resolving complicated issues. We've been using the SoftwareKey System for several years and every time when we needed support we did get it promptly and in a friendly manner. The recent release of Protection PLUS 5 SDK expands SoftwareKey System functionality to additional platforms and processor architectures, which we are planning to start using because we are confident in the company's products and developer team competency.
Do not hesitate with SoftwareKey - it's a solid company, great competitive products and outstanding customer support.
I Feel Like an Important Customer, Not Just Another Number
Customer service was absolutely the most important feature I was looking for. I knew that whichever licensing solution I selected, I would be partnered with that company for a long time! Tanner and the team at SoftwareKey were awesome. I used two hours of Jump Start services to get everything up and running, and a third hour to review everything and to make some tweaks to my licensing strategy. Now I am up and running and couldn't be happier! And I know that the SoftwareKey team is just an email away to answer any of my questions as they come up. SoftwareKey offers a complete licensing solution that is easy to implement. And if you are a coder that is not familiar with licensing, they offer great customer care to get you up and running.
In my opinion, what separates SoftwareKey from other licensing solutions is the customer care. They are very responsive to emails and they offer an excellent Jump Start service to get you up and running. They want my business and they are willing to work with me and support me to keep it. I feel like an important customer with SoftwareKey, not just another number. Not to mention that the licensing solution is great as well!
The SoftwareKey Team is Always Committed to Our Success
We've been using the SoftwareKey System for several years. We engaged SoftwareKey as part of our development team to extend their standard system functionality to meet new requirements as well as design a scalable hosting platform. This project was a major success, and we were impressed with the depth and breadth of their team's technical abilities.
We later used SoftwareKey to create a subscription version of our product and provide a deep integration with our ecommerce system. They defined an elegant solution, completed their tasks quickly, and provided clear documentation. The SoftwareKey team was committed to the success of each project, leading to smooth product launches.
Fantastic Solutions Provider Who Will Bend Over Backwards to Help
We have been able to provide entitlement management and software protection capabilities to two new .NET software products we are in the process of launching. The SoftwareKey team really puts their customers first and responds very quickly and effectively to support queries raised. Their software is also well designed and powerfully featured.
I recommend that you take advantage of their fantastic support.
Quality product - easy to use
SoftwareKey has provided IDM a 21st century software license solution that is on par with any major publisher we know of... that includes quality and excellent customer service and support. Easy to register, extensible to multi-platforms, and easy for our users to stay current!
It's Nice to See Sales Come in at 3am
SoftwareKey is a one stop shop for software protection. Tenacity has been using their solutions since we opened in 2004, and I would not consider going anywhere else. I love the SoftwareKey built-in shopping cart and tools they provide to protect our software from theft. It is nice to see sales come in at 3am.
The support that these guys offer is top notch. Dealing with the lowest technician all the way to the company owner has always been a pleasure.
SoftwareKey Was a Good Decision for Us
SoftwareKey was able to help us address a business need in a quick and professional manner. They have consistently shown us how flexible and helpful their staff is. We took the selection of a vendor very seriously and the decision has proven to be a good one.
World Class Customer Support and Proven Operational Excellence
SoftwareKey has world-class customer support and proven operational excellence. They work hard to ensure complete satisfaction with every order. What convinced us was the complete array of features of SOLO Server along with their tremendous customer support that is essential to maintaining your business.
The SoftwareKey System is the complete package!
I wanted to make sure that everything was set up right, and that required more than your standard support. I was willing to pay for additional help, so I signed up for the Jump Start program.
Team SoftwareKey worked with me to get it scheduled, because my schedule has been so tight. And they were thorough. They went through all the settings and checked under the hood for me, making sure we had everything set up right.
Best IT Support by a Country Mile
Every time I raise a ticket with SoftwareKey, it gets dealt with promptly and with insight. Your team should be congratulated on such a consistently good performance. TRUST me, I deal with a number of IT support sites and yours is the best by a country mile.